Dr. Elizabeth Keating is a linguistic anthropologist based at UT Austin and the author of Words Matter: Communicating Effectively in the New Global Office. In this episode, Dr. Keating helps us explore what CEOs should know about the tricky dynamics of cross-cultural business communication. Whether it’s a colleague in a different department or a partner on a different continent, communication misunderstandings can be rife—with stumbling blocks present even in the very structure of our languages. Dr. Keating discusses examples of these miscommunications and tactics for building productive human collaboration across all kinds of divides.
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